Frequently Asked Questions


What is a kokedama?

Kokedama is a Japanese technique in which the traditional plant pot is replaced by a ball of moss. The resulting type of plant is called kokedama.

How do I water my kokedama?

Watering a kokedama is easy and fun. It is watered by immersion. The steps to follow are:

How often do I have to water my kokedama?

The frequency depends on the type of plant and the season of the year.

- Group 1: Ficus Ginseng, Pachira, other green plants and, in general, most kokedama: Water every 4 days in summer and once a week in winter.

- Group 2: Cacti and Succulents: Water once every 2 weeks in summer and every 3 weeks in winter.

Tip: If in addition to watering the plant, you keep the moss moist with a spray of water, it will be better off.

How do I water a potted plant?

In general they are watered once a week. Succulents and cacti, once every three weeks. The substrate should always be slightly moist. Put your finger 2 centimeters into the mineral substrate. If the substrate is dry, it is time to water.

Where do I place my kokedama or potted plant?

Most plants require light but not direct light. However, look for the characteristics and needs of your plant and you can be sure it will be nice and happy.

How do I water my garden in a bowl?

It's easy. Open bowl gardens are watered once a week. If the garden is a succulent or cactus garden, it should be watered every 3 weeks. To do this, spray the base with water, trying not to wet the leaves excessively. The gardens in a closed bowl should be watered in the same way but only once a year. They have to be placed in a place where they receive light but in an indirect way.


What will I send?

The beautiful kokedama, plant or garden in a bowl that you choose is properly protected to arrive in perfect conditions. We send the plant along with the accessories you have ordered, instructions explaining how to take care of it and the dedication you have written.

When will it arrive?

When you decide. When you place your order, you can choose the delivery date. The delivery is made during the day you have chosen.

What happens if there is no one at the delivery address at that time?

No problem. The carrier will leave a message and will contact you to arrange a new delivery that same day. If you prefer, you can also pick up your order at the carrier's office. We will be happy to provide you with the tracking number and address.

How can I know the status of my order?

It's very easy. Send us an email to and we will let you know. We will also send you the tracking number of your shipment so you can know the status of your order at all times.

What do I do if the order does not arrive with the quality I expected?

Our priority is to give you an excellent service and that you receive your order in perfect conditions. If this is not the case, because there has been a problem in the transport (it happens very rarely) take a picture of the product and send us an email to We will give you a quick answer and solve the problem.

Do you ship abroad?

Yes! We ship potted plants to most countries in the world. Prices will vary depending on the destination country. Send us a message to and we will send you a quote. Do you want to send a kokedama or plant to a country in the European Union? Send us the details and we will also send you a personalized quote.


What do I do if I have any doubts when placing the order?

No problem! Send us an email to or talk to us through the chat that you will find on the web. We will help you to solve any doubt and to place your order without problems.

Can I make changes to the order once I have made the purchase?

Of course you can! Send us a message to with the changes you want to make to your order. If we have not yet prepared or shipped it, we will make them without any problem.

Can I cancel my order?

Yes, if we have not yet produced and shipped the order you can. In general, it is about 48 hours before the delivery date. Send us a message to and we will handle it.

Can I place a custom order?

Of course you can! Send us a message to and we will adapt to your needs. We will also send you a personalized quote.

I want to order a lot of units, how can I do it?

Send us a message to and we will contact you to start managing it. We will also send you a personalized quote.

How far in advance do I have to place my order?

You can place your order up to 48 hours before the delivery date. Do you want a delivery for tomorrow and you can no longer choose that date on the web? Send us a message and we will let you know if we can still make it and send it.

Can I have an invoice for my company?

Yes! Send us an email to with all the necessary details and we will send you the invoice right away.


Do you have a physical store?

Yes! It is a physical store and workshop. We are in the Mercantic of Sant Cugat del Vallès. It is an antique market and space for artisans and creators located very close to Barcelona. The address is:

Avinguda Rius i Taulet, 120 - Local Omotesandō

08173, Sant Cugat del Vallès


Do you collaborate with other brands?

We are open to any kind of proposals. Send us a message to and we'll talk.

I want to propose a collaboration, how do I do it?

Write to us! Send us a message to and we'll talk.

I want to work at Omotesandō, how do I do it?

Right now we don't have any open vacancies. However, you can contact us and send us your CV at

I want to sell Omotesandō products in my store, how can I do it?

Great! Send us a message to with your proposal and we'll get back to you.