Frequently Asked Questions


What is a kokedama?

The word kokedama means "moss ball" and refers to a centuries-old technique originating in Japan that consists of planting a plant in a natural pot made of moss. This way of creating handmade plants was born more than 500 years ago in Japan thanks to people's desire to take a little piece of nature home with them, but today it is still a very popular technique!

From their appearance, it might seem that a kokedama is a delicate plant that requires a lot of maintenance and attention, but they are actually very easy to care for. At Omotesandō Plants we have kokedamas of all types, if you are having trouble deciding which kokedama to buy, feel free to contact us for advice.

How do I water my kokedama?

Watering a kokedama is easy and fun. It is watered by immersion. The steps to follow are:

How often do I have to water my kokedama?

The frequency depends on the type of plant and the season of the year.

  • Group 1: Ficus Ginseng, Pachira, other green plants and, in general, most kokedamas: Water every five days in summer and once a week in winter.

  • Group 2: Cacti and Succulents: Water once every ten days in summer and every two weeks in winter.

In general, the frequency of watering is the same frequency that the plant would need if it were in a pot.

Tip: If in addition to watering the plant, you keep the moss moist with a spray of water, it will be better off.

What is a garden in a bowl or terrarium?

Omotesandō Plants' Gardens in a Bowl are like having a small garden indoors. Also called gardens in a bottle, these plant compositions are like eternal gardens, small natural ecosystems inside which create a perfect microclimate for plants to develop and grow with minimal care. You only have to water them once a year!

In Omotesandō Plants we elaborate the Gardens in a bowl in an artisanal way and we have them in all sizes and shapes. In addition, the glass containers, both bowls and domes, are hand blown, making them the unique and elegant element to decorate any room. If you want to surprise someone with an original gift, do not hesitate to give an eternal garden.

How do I water my garden in a bowl?

Gardens in a bowl or terrariums are watered differently compared to kokedamas. These enclosed gardens are self-contained and require less water. In fact, they only need water once a year. The closed ecosystem inside the terrarium allows water to cycle inside, creating a self-sustaining balance. To water them, spray water inside the terrarium (next to the plants or on the side), but be sure not to overdo it, as excess water can damage the plants and the balance of the terrarium. The amount of water to add will depend on the size of the bowl.

How often do I have to water my garden in a bowl?

The frequency is once a year, although we must be very attentive to the humidity and condensation inside the bowl. If after 10 months there is no more condensation, it is time to water our terrarium. If, on the contrary, a year has passed and there is still condensation and humidity inside the bowl, it is still not necessary to water it.

Where do I place my kokedama or bowl garden?

Proper placement is essential to the well-being of your plants. Most plants require light, but not direct sunlight. Here are some guidelines:

Indirect light: Place your kokedama or garden in a location where it receives indirect light. Avoid direct sun: Make sure your plants are not exposed to direct sun for long periods, as this can damage them. Rotate: If possible, rotate your plants occasionally so that all parts of the plant receive even light.

What is a preserved rose?

Preserved roses or everlasting roses have gone through a process whereby their sap and water have been replaced with preservative liquid. This biodegradable mixture composed of a 100% plant-based formula allows the flowers to remain intact for years without the need for watering. The only thing to keep in mind is that they should be kept away from direct sunlight.

The roses, which can be red, yellow, pink or white (among other colors), are accompanied by preserved moss and can come in glass, wood or handmade ceramic containers.

What care do preserved roses need?

Preserved roses need minimal care. The most important thing, in fact, is not to water them. In addition to this, they should be placed in a place where they do not get direct sunlight. Therefore, like kokedamas and gardens in a bowl, they need indirect light.


What will I send?

The beautiful kokedama, preserved rose, garden in a bowl or rose of your choice is properly protected to arrive in perfect condition. We send the plant along with the accessories you have ordered, instructions explaining how to take care of it and the dedication you have written.

When will it arrive?

When you decide. When you place your order, you can choose the delivery date. Delivery is made during the day you have chosen.

What happens if there is no one at the delivery address at that time?

No problem. The carrier will leave a message and contact the recipient to arrange a new delivery that same day. If you prefer, you can also pick up your order at the carrier's office. We will be happy to provide you with the tracking number and address.

How can I know the status of my order?

You will receive tracking emails to know the status of your order at all times. If you have more questions or want to make a change or precision, send us an email to and we will manage it. We will also send you the tracking number of your shipment so you can know the status of your order at all times.

What to do if the order does not meet my quality expectations?

Your satisfaction is important to us. If there is a quality problem due to shipping (which happens very rarely), take a picture of the product and send an email to We will provide you with a quick response and solve the problem.

Do you ship overseas?

Yes, we ship to many countries. When ordering, you will have the option to select the country where you want to send or receive one of our products.


What if I have any questions when I place my order?

No problem! Send us an email to or talk to us through the chat that you will find on the web. We will help you to solve any doubt and to place your order without problems.

Can I make changes to the order once I have made the purchase?

Of course you can! Send us a message to with the changes you want to make to your order. If we have not yet prepared or shipped it, we will make them without any problem.

Can I cancel my order?

Yes, if we have not yet produced and shipped the order you can. We do not accept cancellations less than 48 hours before the delivery date. Send us a message to and we will handle it.

Can I place a custom order?

Of course you can! Send us a message to and we will adapt to your needs. We will also send you a personalized quote.

I want to order a lot of units, how can I do it?

Send us a message to and we will contact you to start managing it. We will also send you a personalized quote.

How far in advance do I have to place my order?

You can place your order up to 36 hours before the delivery date. Do you want a delivery for tomorrow and you can no longer choose that date on the web? Send us a message and we will let you know if we can still make it and send it.

Can I have an invoice for my company?

Yes! Send us an email to with all the necessary details and we will send you the invoice right away.


Do you have a physical store?

Yes! It is a physical store and workshop. We are in the Mercantic of Sant Cugat del Vallès. It is an antique market and space for artisans and creators located very close to Barcelona. The address is:

Carrer Ermita s/n - Local Omotesandō - Mercantic

08173, Sant Cugat del Vallès


Do you collaborate with other brands?

We are open to any kind of proposals. Send us a message to and we will talk about it.

I want to propose a collaboration, how do I do it?

Write to us! Send us a message to and we'll talk about it.

I want to work at Omotesandō, how do I do it?

Right now we don't have any open vacancies. However, you can contact us and send us your CV to

I want to sell Omotesandō products in my store, how can I do it?

Great! Send us a message to with your proposal and we will contact you.